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Job description

THE EMPLOYER IS: POCKET BOX LTD PocketBox is looking for a Customer Support & Onboarding Assistant to support our customers throughout their journey with our platform. This role focuses on helping new custom ers get set up, providing basic training, and responding to customer queries to ensure a smooth and positive experience.

Responsibilities

• Supporting new customers with account setup and onboarding.
• Delivering basic customer training via phone, email, or online tools.
• Responding to customer enquiries and resolving common issues.
• Acting as a first point of contact for customer support queries.
• Escalating more complex issues to the appropriate team member.
• Maintaining accurate customer records and notes.
• Identifying recurring customer issues and feeding these back to the team.

Skills and Qualifications

Essential Skills

• Strong verbal and written communication skills.
• Good organisational skills.
• Comfortable using computers, email, and online systems.

Desirable Skills

• Previous customer service or support experience.
• Experience delivering customer training or onboarding.
• Familiarity with CRM or customer support systems.
• Interest in software, technology, or digital platforms.

Further Information

The Employer is: POCKET BOX LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.