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Job description

This is an exciting opportunity for a dedicated and highly motivated individual to join a leading flexible packaging company based in Strabane, Co. Tyrone. Reporting to the Sales Director, you will be responsible for all aspects of sales administration, acting as a key link between customers and internal departments to ensure their needs are met and requirements fulfilled. You will support both the Head of Sales and the Sales Representatives, providing essential administrative services to help achieve departmental sales targets and objectives. Additionally, you will serve as a primary point of contact for our valued customers as they submit new packaging designs. You will guide them through the print specification and artwork process required for our state-of-the-art printing presses.

Responsibilities

• Contribute to the development of the company sales activities.
• Serve as the main point of contact for assigned clients, managing day-to-day communication, customer ordering, and ensuring a seamless customer experience.
• Handle quotes, prepare product specifications, order processing, and maintain accurate records in our bespoke MIS/ERP management systems.
• Guide clients through the artwork and reprographics process, offering expert advice on file preparation and print specifications.
• Raise POs with external suppliers.
• Collaborate closely with internal prepress, design, and production teams to ensure artwork is correctly prepared and meets technical requirements.
• Proactively manage timelines and expectations, ensuring projects are delivered on time and to the highest standard.
• Support sales representatives by attending onsite and offsite meetings with customers when required to offer value-added services/solutions and to understand our customer packaging requirements.
• Maintain all customer records, which is inclusive of producing letters, memos, reports, spreadsheets, filing, and general administration for the sales department.

Skills and Qualifications

Essential Skills

• Excellent communication skills, you can clearly and accurately communicate information to customers and internal teams alike.
• Excellent customer service skills, you are willing to ensure our customers' needs are met politely and professionally.
• Ability to liaise with multiple departments both internal and external.
• Competency in using workflow tools, CRM systems, and Microsoft Office.
• Excellent interpersonal skills, including written & verbal.

Further Information

Boran Mopack Ltd is committed to equality and diversity and wants to attract a range of talented people. We fully support the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination. Please note, this job is on-site (not remote), and no sponsorship is available. Job Type: Full-time To Apply, please send a copy of your CV to personnel@boranmopack.com and include a cover letter that highlights what experience and skills you have that is suitable to the role.