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Job description

THE EMPLOYER IS: HELIPOWER LTD Customer Service & Flight Operations is responsible for delivering a high-quality customer experience from initial enquiry through to departure. This role serves as the primary point of contact for customers, handling incoming phone calls, emails, and general client inquiries, including sales support and booking creation.

Responsibilities

• Handle incoming calls, emails, and general client inquiries including sales and creating bookings and taking payments.
• Maintain a tidy, professional reception area and ensure a positive customer experience.
• Assist with administrative tasks such as filing and record-keeping.
• Welcome customers upon arrival and verify booking details.
• Conduct or assist with pre-flight safety briefings.
• Communicate with pilots and other staff regarding passenger readiness and any special requirements.

Skills and Qualifications

Essential Skills

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to remain calm and composed when handling customer concerns or operational changes.

Desirable Skills

• Previous experience in customer service roles preferred.
• Basic administrative and computer skills; experience with booking or reservation systems is an advantage.

Further Information

The Employer is: HELIPOWER LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer. Flexibility to work weekends.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.