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Job description

THE EMPLOYER IS: NEMSTAR Nemstar Ltd is a friendly, local, family-run Northern Ireland business with a small team and global customers. We specialise in Information Security & Cyber Training and help organisations build real cyber capability. We’re looking for a Sales Support Assistant to help keep our sales process organised and moving: managing enquiries, preparing quotes, updating our CRM accurately, and ensuring follow-ups happen on time. You’ll report to our Operations Director and work closely with a supportive local team. This role is hybrid, based from our Holywood town centre office with some flexible work-from-home hours. Because we’re small, this role suits someone who can stay focused, follow through, and take ownership of tasks - using checklists/templates, keeping records tidy, and asking questions early if something isn’t clear. This is a genuine learn-and-grow role with structured onboarding and ongoing support. You’ll be supported to develop practical sales/admin skills and build knowledge of the cybersecurity sector, including working towards the BCS CISMP qualification within your first 6 months (as part of the JobStart plan)

Responsibilities

• Respond to inbound enquiries and sales (email/phone/web) in a friendly, professional manner; clarify needs, gather required information, and route to the right person when needed.
• Create and issue quotes and supporting sales documents using templates and guidance; ensure details are correct before sending.
• Maintain accurate CRM records the same day: contacts, organisations, opportunities, notes, tasks, and follow-up dates - so nothing gets missed.
• Manage a simple daily task list: prioritise work, complete actions on time, and follow through to completion.
• Carry out routine follow-ups on quotes and enquiries; record outcomes and next steps clearly.
• Support basic pipeline/admin reporting/processing and keep metrics up to date.
• Handle customer information carefully and follow security-aware working practices (confidentiality, correct recipients, careful document handling), including when working from home.
• Spot issues early (missing info, unclear requests, process gaps), ask good questions, and suggest practical improvements to templates or workflows.
• Escalate blockers quickly so deadlines and customer responses are not delayed.
• This is not a cold-calling/telephone sales role.

Skills and Qualifications

Essential Skills

• Clear written and verbal communication; able to write professional emails and speak confidently and politely with customers.
• Strong organisation and attention to detail; able to keep accurate records and follow steps/templates consistently.
• Comfortable using Microsoft 365 digital tools (email, documents, spreadsheets, presentations) and willing to learn CRM sales system systems quickly.
• Able to work independently in a small team: manages own workload, stays focused, finishes tasks, and asks for help early when unsure.
• A suitable, safe, and comfortable work-from-home workspace, with the ability to work productively and securely when remote.

Desirable Skills

• A-levels (or equivalent), or a degree in any discipline.
• Genuine interest in technology, cybersecurity, ethical hacking, or how organisations protect information (curiosity is a big plus).
• Experience using a CRM (e.g., HubSpot/Salesforce/Zoho) or any system where accuracy and timely updates matter.
• Strong spreadsheet confidence (Excel/Google Sheets): able to create simple trackers, use basic formulas (SUM/IF), and keep data clean.
• Familiarity with quoting/admin processes: producing quotes from templates, checking details, file organisation, or document control/versioning.
• Customer service or front-line communication experience (phone/email/chat), especially handling enquiries professionally and politely.
• AI-enabled working: confident using AI tools (e.g., Copilot/ChatGPT or similar) to accelerate content creation, research, drafting, summarising and campaign planning while applying good judgement.
• Confidence producing basic reporting/metrics (e.g., enquiry volumes, quote status, follow-up lists) and spotting trends or issues.
• Good digital working habits: structured task management (checklists, calendars, reminders), prioritising work, and meeting deadlines in a small team.
• Awareness of data protection and information handling (confidentiality, correct recipients, secure remote working) - important in a security-focused business.
• Comfortable learning new tools quickly (Teams/Zoom, shared drives/SharePoint/OneDrive, collaboration workflows) and suggesting simple process improvements.

Further Information

The Employer is: NEMSTAR JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.