---

Job description

THE EMPLOYER IS: MILK & HONEY This is a newly created front-of-house and client communications support role within an established skincare clinic. The position supports day-to-day client communication and booking administration across phone, email, WhatsApp, social media and online booking systems. Working within established procedures and under supervision, the participant will help ensure enquiries are handled promptly, accurately and in a professional manner. The role is designed to provide structured training, supervision and employability support, enabling the participant to develop practical customer service, communication and administrative skills in a professional service environment.

Responsibilities

• Supporting inbound client enquiries via telephone, email, WhatsApp, social media and website contact forms.
• Assisting with appointment bookings, amendments and cancellations using the online booking system.
• Coordinating appointment confirmations, reminders and follow-up communications in line with established procedures.
• Updating and maintaining accurate client records while adhering to confidentiality and data protection requirements.
• Supporting diary organisation and appointment scheduling to help maximise efficiency.
• Supporting inbound client enquiries via telephone, email, WhatsApp, social media.
• Using approved response templates and front-of-house procedures to ensure consistent communication.
• Identifying clinical or complex enquiries and escalating these appropriately to senior staff.
• Providing general front-of-house and administrative support as required, under supervision.

Skills and Qualifications

Essential Skills

• Clear verbal and written communication skills, with the ability to communicate professionally with clients.
• Confidence using basic IT systems, including email, messaging platforms and online booking tools.
• Ability to follow written procedures, scripts and standard operating processes accurately.
• Willingness to learn, accept feedback and work under supervision as part of a small team.

Desirable Skills

• Previous experience in a customer service or front-of-house role.
• Interest in beauty, skincare or service-based businesses.
• Experience using booking systems, calendars or customer databases.
• Confidence communicating across multiple channels (phone, email, messaging).
• Ability to prioritise tasks and manage time in a busy environment.

Further Information

The Employer is: MILK & HONEY JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.