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Job description

THE EMPLOYER IS: AC MARRIOTT BELFAST In this role, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the world and deliver excellent customer service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time. You'll work always with Aimbridge’s four pillars of Food and Beverage in mind: People. Product. Guest. Performance.

Responsibilities

• Deliver excellent customer service, providing scheduled Food and Beverage services and responding appropriately to customer requests.
• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards and create a customer centred atmosphere.
• Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
• Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of oneself and others. ensuring you abide by the Health & Safety at Work Act 1974.
• You'll follow all operational standard operating procedures on site, setting the standard for a first-class customer experience.
• Record and process customer orders, selecting the most appropriate approach based on predefined options, Service-Related Upselling and Cross-selling and present additional products/services during service interactions.
• Produce high-quality serves promptly from the restaurant orders.
• Work collaboratively with colleagues across all departments to build strong external customer relationships and meet customer needs.
• Work closely with all internal departments to deliver first class customer experiences.
• Always ensure compliance with all food safety and allergen legislation.

Skills and Qualifications

Essential Skills

• Greeting, order taking, serving and payments. Able to execute the full-service cycle with warm welcomes, accurate orders, timely delivery of food and drinks, and correct payment handling.
• Maintaining a clean, well-stocked buffet and seamlessly resetting for the next service period (breakfast to lunch/dinner).
• Applying UK food hygiene essentials cleaning, cooking, chilling, cross contamination controls and gaining awareness of HACCP based procedures.
• Learning how to follow hotel protocols for addressing guest complaints, including documenting issues, applying corrective actions, and using approved tools or systems to resolve service failures effectively.
• Training in preparing and serving hot and cold beverages to brand standards, including coffee machine operation, milk steaming, and presentation techniques.
• Keeping sections and side stations clean, organised, and stocked (glassware, cutlery, condiments) for efficient shifts.
• Learning how to prepare workstations and resources for early morning and varied shifts, ensuring readiness for service and smooth operational flow.

Desirable Skills

• Strong customer relationships and delivers customer-centric solutions e.g. probes deeply into customer needs to identify less obvious interests. Consistently goes above and beyond to understand customer requirements and surpass expectations.
• Take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm e.g. identify what needs to be done and act quickly. Shows optimism and enthusiasm that affects others positively. Works independently but can ask for help.
• Builds partnerships and works collaboratively to meet shared objectives, e.g. readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others ideas and input.
• Gain the confidence and trust of others through honesty, integrity, and authenticity e.g. adhere to organization policies/practices, even when they are unpopular or inconvenient. Build trust by honouring commitments and being open and honest at work.
• Actively seeks new ways to grow and be challenged using both formal and informal development channels e.g. demonstrate strong commitment to development by continuously updating knowledge, skills, and abilities. Show strong enthusiasm for learning.
• Recognizes the value that different perspectives and cultures bring to an organization e.g. grasp the uniqueness of each individual and challenge others who use stereotypes. Seek out opportunities to learn and put into practice ideas from others.

Further Information

The Employer is: AC MARRIOTT BELFAST JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.