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Job description

THE EMPLOYER IS: AC MARRIOTT BELFAST In this role you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH.

Responsibilities

• Clean and maintain the bedrooms and public spaces in line with the required hygiene and cleaning standards of the hotel. Provide guests with laundry services. Order stock and replenish the minibars in guests' rooms.
• Carry out standard facilities management tasks for clear requests.
• Operate basic equipment and machines and carry out routine tasks. Involves following strict, detailed instructions.
• Help to maintain and repair equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.
• Carry out operational tasks by following established processes. Involves working within given settings or parameters.
• Follow basic mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
• Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Work Scheduling and Allocation Work according to an assigned schedule.
• Provide basic customer service support and exchange basic information with customers by having courteous interactions with them, always maintaining service standards.

Skills and Qualifications

Essential Skills

• Learning the step-by-step procedures to clean and present guest rooms/bathrooms and public spaces to brand standards (beds, amenities, vacuuming, dusting, sanitising).
• Learn hazard symbols, PPE, dilution/handling, storage, and emergency actions for cleaning chemicals in line with UK COSHH expectations.
• Correct lifting, carrying, pushing/pulling techniques and safe use of trolleys/carts to reduce injury risk during physically demanding tasks.
• Practising friendly, professional communication when approached in corridors/public areas responding to requests and maintaining confidentiality.
• Spotting safety hazards/defects and swiftly reporting issues; following lost and found processes to protect guests and property.
• Keeping carts and storerooms clean, organised, and properly stocked for efficient room turns and end-of-shift resets. Infection.
• Consistent sanitation practices across high touch surfaces and washrooms to elevate cleanliness outcomes and guest satisfaction.

Desirable Skills

• Strong customer relationships and delivers customer-centric solutions e.g. probes deeply into customer needs to identify less obvious interests. Consistently goes above and beyond to understand customer requirements and surpass expectations.
• Take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm e.g. identify what needs to be done and act quickly. Shows optimism and enthusiasm that affects others positively. Works independently but can ask for help.
• Builds partnerships and works collaboratively to meet shared objectives, e.g. readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others ideas and input.
• Gain the confidence and trust of others through honesty, integrity, and authenticity e.g. adhere to organization policies/practices, even when they are unpopular or inconvenient. Build trust by honouring commitments and being open and honest at work.
• Actively seeks new ways to grow and be challenged using both formal and informal development channels e.g. demonstrate strong commitment to development by continuously updating knowledge, skills, and abilities. Show strong enthusiasm for learning.
• Recognises the value that different perspectives and cultures bring to an organization e.g. grasp the uniqueness of each individual and challenge others who use stereotypes. Seek out opportunities to learn and put into practice ideas from others.

Further Information

The Employer is: AC MARRIOTT BELFAST JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.