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Job description

You will be responsible for supporting a sales representative in the administration of direct sales within O’Neills NI.

Responsibilities

• Liaise with Sales Reps on customer account activity.
• Liaise with Sales Administrators in the coordination of dispatching orders.
• Process and allocate payments to customer accounts.
• Assist Manager with Account Management & Sponsorship Contracts.
• Maintain department records, including spreadsheets and databases that track sales and customers.
• Research that supports the team, such as gathering information that could be useful to the sales team.
• Liaise with administrative assistants from other departments.
• Follow up on customer queries and complaints.
• Assist with processing sales orders as and when required.
• Provide an exceptional level of customer service at all times.
• Participate in all job training and coaching.
• Identify opportunities to improve procedures and enhance the customer service experience.
• Adhere to Health and Safety regulations at all times.
• Ensure good working relations are maintained with colleagues at all times.
• Ensure that absenteeism and tardiness are kept to a minimum.
• Ensure that company policies are adhered to at all times within the department, this includes the Equal Opportunities Policy, Harassment Policy, Health and Safety Policy and Training Policy.
• Any other reasonable duties requested.

Skills and Qualifications

Essential Skills

• A minimum of 2 years work experience in an office environment, preferably production based.
• Excellent verbal and written communication.
• Strong organisation skills.
• Ability to work well under pressure/in a fast-paced environment.
• Attention to detail.
• Proficient in MS Office suite of programs.
• Advanced level of MS Excel knowledge and understanding.
• Ability to prioritise own workload.
• Flexibility with working hours.

Desirable Skills

• Previous experience in a similar role.

Further Information

Salary: £12.25 per hour for first 13 weeks moving to a rate of £13.10 per hour.