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Job description

THE EMPLOYER IS: OMAGH INDEPENDENT ADVICE SERVICES The receptionist/admin support worker will work in a busy public office as part of a small and dedicated team providing an advice and information service to the public. The role will be to support our full-time administrator with all tasks as defined in the Job Responsibilities Section.

Responsibilities

• Be responsible for the making of appropriate appointments for the OIAS Advisers and signposting clients to OIAS’s services e.g. Drop-In Sessions, Rural Outreach Sessions, Home Visits etc.
• Be responsible for incoming phone calls and receiving messages for OIAS staff.
• Overseeing general office procedures including the maintaining of records, filing and information systems and photocopying duties.
• Providing support to the full-time Administrator.
• Updating our on-line case recording system.
• Liaise with Manager with regards to self-development.
• Attend any training sessions, seminars, meetings/discussions considered necessary.
• Undertake any other reasonable duties as required.

Skills and Qualifications

Essential Skills

• 5 GCSE’s graded A-C or equivalent, one of which must be English Language or NVQ Level II Administration.
• Experience of working with the public.
• Experience of working in an office environment.
• Experience of using Microsoft Office, Social Media and E-mail.
• Excellent communication skills.
• Ability to work within the aims, objectives and values of OIAS.
• Committed to OIAS’s policy of Equality of Opportunity.
• An awareness of confidentiality and GDPR.

Desirable Skills

• Knowledge of welfare rights.
• Flexibility.
• An understanding of and a commitment to the provision of independent advice.

Further Information

The Employer is: OMAGH INDEPENDENT ADVICE SERVICES JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.