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Job description

THE EMPLOYER IS: MONDAY'S CHILD JEWELLERY LTD This role is primarily focused on delivering exceptional front-of-house service and supporting daily retail operations within the store.

Responsibilities

• Sales & Customer Service - Greet and assist customers in a warm, professional manner.
• Sales & Customer Service - Provide detailed product knowledge on jewellery collections, gemstones, metals, and care instructions.
• Sales & Customer Service - Assist customers with selecting items for special occasions such as engagements, weddings, and gifts.
• Sales & Customer Service - Achieve individual and store sales targets.
• Sales & Customer Service - Handle customer inquiries, special orders, and after-sales service support.
• Sales & Customer Service - Build and maintain strong customer relationships to encourage repeat business.
• Cashier Duties - Operate the point-of-sale (POS) system accurately and efficiently.
• Cashier Duties - Process cash, credit/debit card, and digital payments.
• Cashier Duties - Handle refunds, exchanges, and store credits according to company policy.
• Cashier Duties - Balance the cash register and ensure accurate end-of-day reconciliation.
• Cashier Duties - Maintain confidentiality and security of all financial transactions.
• Appointment Management - Schedule and confirm customer appointments.
• Appointment Management - Coordinate with store management and jewellers regarding appointment availability.
• Appointment Management - Maintain accurate records of customer bookings and service requests.
• Stock Management - Receive, check, and record incoming stock deliveries.
• Stock Management - Monitor inventory levels and report low stock or discrepancies.
• Stock Management - Conduct regular stock counts and assist with audits.
• Stock Management - Ensure proper tagging, pricing
• Stock Management - Prepare items for display and restock showcases as needed.
• General Store Upkeep - Maintain cleanliness and presentation of display cases, counters, and store floor.
• General Store Upkeep - Ensure visual merchandising standards are upheld.
• General Store Upkeep - Assist with displays & promotional setups.
• General Store Upkeep - Ensure the store environment remains welcoming, safe, and organised at all times.

Skills and Qualifications

Essential Skills

• Customer Service & Communication - Excellent interpersonal and communication skills.
• Customer Service & Communication - Confident in delivering a high standard of face-to-face customer service.
• Customer Service & Communication - Ability to build rapport and create a welcoming, engaging store environment.
• Customer Service & Communication - Professional written communication skills for responding to customer emails and online enquiries.
• Sales & Commercial Awareness - Strong sales skills with the ability to confidently promote products and experiences.
• Sales & Commercial Awareness - Proactive approach to identifying sales opportunities and upselling where appropriate.
• Sales & Commercial Awareness - Customer-focused mindset with an understanding of delivering memorable retail experiences.
• Cash Handling & Accuracy - Experience handling cash and processing card/digital transactions.
• Cash Handling & Accuracy - High level of accuracy and attention to detail when operating POS systems and reconciling tills.
• Cash Handling & Accuracy - Ability to follow financial and security procedures carefully.
• Organisation & Time Management - Strong organisational skills with the ability to manage multiple responsibilities efficiently.
• Organisation & Time Management - Experience coordinating appointments and maintaining accurate booking records.
• Organisation & Time Management - Ability to prioritise tasks in a busy retail environment.
• Workshop & Event Facilitation - Confidence in guiding and assisting customers in hands-on jewellery-making experiences.
• Workshop & Event Facilitation - Ability to supervise small groups and support private bookings professionally.
• Workshop & Event Facilitation - Flexible and adaptable when working at external events, markets, or pop-up stores.
• Technical & Administrative Skills - Comfortable learning and using e-commerce back-office systems.
• Technical & Administrative Skills - Ability to process online orders accurately and manage stock updates.
• Technical & Administrative Skills - Basic understanding of inventory control and stock replenishment processes.
• Personal Attributes - Team-oriented with the ability to work independently when required.

Desirable Skills

• Experience - Previous experience working in a jewellery store.
• Personal Attributes - Creative flair and an interest in jewellery, design, or fashion is advantageous.

Further Information

The Employer is: MONDAY'S CHILD JEWELLERY LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.