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Job description

THE EMPLOYER IS: ZENITH INFORMATION TECHNOLOGY SOLUTIONS LIMITED We are seeking a motivated and enthusiastic Junior IT Engineer to join our IT team. This entry-level position is ideal for someone beginning their IT career and provides hands-on experience in supporting technology across our business. You will work under supervision to assist with IT tasks, resolving basic technical issues, and maintaining system performance.

Responsibilities

• Provide first-line support to employees for IT-related issues (hardware, software, network)
• Respond to support tickets via phone, email, or ticketing system in a timely manner.
• Assist with installation, configuration and setup of PCs, laptops, mobile devices, and peripherals.
• Help maintain user accounts, passwords, and access permissions.
• Perform routine system updates and patching.
• Document issues and solutions or escalate more complex problems to senior engineers.
• Support the maintenance of hardware inventory and asset tracking.
• Assist in basic network troubleshooting and connectivity checks.
• Follow IT policies and maintain confidentiality of systems and data.

Skills and Qualifications

Essential Skills

• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux) and common software applications.
• Good problem-solving skills and willingness to learn.
• Strong communication and customer service skills.
• Ability to follow instructions and work within a team.
• Enthusiasm for technology and IT support.

Desirable Skills

• Some practical experience through education, volunteering, internships, or personal projects.

Further Information

The Employer is: ZENITH INFORMATION TECHNOLOGY SOLUTIONS LIMITED JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.