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Job description

We are seeking an individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience. Please see employer website for full job details & person specification.

Responsibilities

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the company.
• Liaising with clients and families and attending client reviews as required.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Coordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.

Skills and Qualifications

Essential Skills

• Minimum of 1 year of domiciliary care experience.
• Full drivers licence and access to a car and car insurance in connection with business.
• NISCC registered.
• Availability between the hours of business 7am to 11pm.

Desirable Skills

• NVQ Level 2 in Care.
• Supervisory experience.
• ICT Experience.

Further Information

£500 joining bonus (paid after 6 months in the role).