Housing Rights

Employer Location: Draft (Unpublished)
Phone Number: 02890245640
Email: recruitment@housingrights.org.uk
Web: www.housingrights.org.uk

Job description

You will work closely with the Helpline team, supervised by our Helpline Coordinators to provide specialist, comprehensive, holistic advice and support on the core areas of housing issues, homelessness and housing debt via face-to-face, telephone and digital channels. You will develop effective working relationships with service users, external agencies and stakeholders; develop your knowledge, skills and behaviours to progress to a Helpline Adviser role.

Responsibilities

• Provide advice and support on the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies
• Identifying and making timely, appropriate internal and external referrals
• Furthering the mission and aims of Housing Rights

Skills and Qualifications

Essential Skills

• Evidence of a higher education qualification in Housing, Law, or related discipline achieved on or before September 2026
• Experience of dealing with members of the public by telephone, online or on a face-to-face basis, in a customer service environment
• Skills in the use of MS Office applications (for example, Outlook, Teams)
• Ability to communicate effectively both verbally and in writing

Desirable Skills

• Evidence of having completed relevant related training in housing, debt or social security benefits
• Experience of handling customer or client enquiries by telephone, online or on a face-to-face basis in a busy helpline, clinic or advice centre environment
• Experience of handling either complex, challenging or sensitive customer or client enquiries
• An understanding of housing and homelessness issues in Northern Ireland
• Work related skills gained in the use of MS Microsoft Office, databases and telephony systems in a customer focused environment