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Job description

At HSL, we’re passionate about helping people feel good, from our customers to our colleagues. As a Showroom Manager, you’ll play a key role in bringing this to life, delivering outstanding experiences for our customers while coaching and inspiring your team to be their very best. Our feel good benefits: Health cash plan , cashback on dental, optical and more Discounted shopping and gym memberships with Westfield Rewards Brilliant colleague discount (friends and family too!) 30 days' holiday (pro rata), rising to 33 with long service Contributory pension and death-in-service cover Discretionary bonus Free onsite parking (at most locations) Lovely surprise & delight events throughout the year A day in the life of an HSL Showroom Manager As the leader of your showroom and home visit service (where applicable), you’ll be responsible for creating a warm, professional and supportive environment for both your team and your customers. You’ll take ownership of the showroom’s commercial performance, leading by example and always looking for ways to improve. A few things you’ll need: Commercial awareness to deliver showroom targets and KPIs, including average order value and customer conversion rate. The ability to manage payments and handle cash in line with company procedures. An awareness of local market conditions and competitor activity. The ability to coach your team in delivering exceptional service standards, product knowledge, upselling and cross selling to maximise every sales opportunity. Pride in your working environment ensuring your showroom, team and any associated delivery vans reflect the standards of a premium brand. The ability to recruit the right people who represent HSL’s values and provide a high-quality induction and ongoing development. The ability to conduct regular performance reviews, giving feedback and recognising achievements. A passion for people by ensuring a safe, inclusive and welcoming environment for all colleagues, customers, and visitors. All customer facing roles in HSL require the completion of a satisfactory DBS check. Training and development? We've got you. You'll be supported with in depth training through our HSL Academy at Comfort House in West Yorkshire, with hands-on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow. A little more about us: At HSL, we don’t just sell furniture , we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world class service has earned us an incredible 4.9 out of 5 rating on Trustpilot, and we’ve been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024. At HSL, we’re building something truly special , a community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.

Responsibilities

• Management
• High store standards
• Working to KPI's

Skills and Qualifications

Essential Skills

• Management experience
• Customer facing skills
• Pass a DBS