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Job description

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Rathfriland branch. Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate

Responsibilities

• To organise and supervise the delivery of home care support services to Service Users in their own homes.
• To work in a flexible and reliable manner in response to the needs of the service.
• To organise and supervise the delivery of home care support services to Service Users in their own homes.
• To manage a team of Home Care Assistants.
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
• To ensure that a quality care service is delivered to all Service Users.
• Accept, allocate and process referrals for new care packages. Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker Organise and lead staff meetings.
• Ensure Services are managed in compliance with RQIA standards. Cover the on-call phone on a rota basis.
• Participate in mandatory training as required. Ensure area PMMRs are within company benchmark.
• Assist the Registered Manager and Human Resources Manager in processes, when required. Provide care package to Service Users in an emergency situation.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity.
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
• Assist Registered Manager in the recruitment of domiciliary care workers.
• Assist with the monitoring an evaluation of service provision.
• Maintain accurate and confidential records in accordance with company policy.
• Undertake Service User assessment and risk assessment for Service Users.
• Participate in the out of hours cover rota - excellent on-call rate paid.
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.

Skills and Qualifications

Essential Skills

• Good general education to include good numeracy and literacy skills.
• Minimum of QCF Level 2 in Health and Social Care.
• At least 12 months’ experience in a care setting.
• Experience of coordinating rotas.
• Experience of managing staff.
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
• Enhanced AccessNI
• Right to work in UK.
• Excellent communication skills, written and oral.
• Ability to respond to sudden changes in service delivery requirements.
• High standard of accuracy.
• Ability to problem solve and exercise judgement.
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team.
• Ability to plan and prioritise workload in a highly organised way.
• Flexibility in working hours to respond to business needs.
• Car driver with vehicle appropriately insured for business use.
• Flexibility to work in other NWCare branches to meet business needs.
• Participate in the out of hours on-call rota.

Desirable Skills

• QCF Level 3 in Health and Social Care or equivalent or above
• Previous experience as an Area Service Manager/Care Coordinator

Further Information

We offer our staff: Excellent hourly rate. Mileage paid. Annual leave on a pro rata basis. NISCC - Post registration training learning. On-line learning. Training academies throughout Northern Ireland. Practical paid training. CPD approved certificate for training. QCF Levels 2, 3 and 5 qualifications. Internal career progression. Mentoring arrangements. Uniforms supplied. Experienced care company with over 50 years in healthcare. Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)