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Job description

Department Purpose: To raise funds for Oxfam’s work and promote Oxfam’s values through the shop network. Job Purpose: Working under the direction of the Shop Manager, the Deputy Shop Manager will be responsible for sales and profit at the shop, customer service, store operations and supervising a team. The Deputy Shop Manager will also be responsible for achieving retail targets by driving sales and delivering excellent customer service to customers.

Responsibilities

• Work with the Shop Manager to maximise profitability by; actively encouraging the public to donate goods, efficiently manage the stock room to maintain sufficient stock availability on the shop floor and ensure it is sorted, processed and rotated.
• Assist the Shop Manager to recruit, train, supervise and plan for the development of the shop team, including sufficient volunteers/placements to ensure adequate cover.
• Comply with Oxfam's Health & safety and financial policy and procedures.
• Customer service complying with high retail standards, utilising appropriate technology and integrating with local community networks
• Work with the Shop Manager to ensure the shop is open and operating effectively for minimum of six days per week including bank holidays when required.

Skills and Qualifications

Essential Skills

• Proven track record of supervising and motivating a diverse team
• Experience in a retail environment including customer service focus and a hands-on approach
• Right to work in Northern Ireland/UK

Further Information

To apply email your CV to the employer.