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Job description

Tully Farm Holdings are recruiting a Helpdesk Administrator to join our busy facilities management department. The successful candidate will need to be able to handle multiple tasks at once, work as part of a team and work independently to deliver a fast paced and accurate service. We are looking for a highly motivated and organised individual as this is key to the position. The ideal candidate will have experience in a property maintenance or a facilities management related environment and will have a good office experience with the ability to multi-task as part of a small team. Strong admin and IT abilities are desirable together with a confident and professional approach. The Role: Managing helpdesk emails Creating jobs on our Sage system Answering phone calls, 1st point of contact Managing client portals and updating them every day Chasing subcontractors for updates and paperwork Uploading Quotes to client portals Assisting with engineer scheduling Raising purchase orders Matching engineer worksheets with jobs for invoicing All helpdesk associated admin Job costing engineer timesheets Collating Engineers worksheets The Ideal Person: GCSE Grade A to C in Maths and English Have experience using sage but training will be provided if not Demonstrate proficiency in Microsoft Excel and Word Previous helpdesk experience preferable, full training will be given Able to work as part of a team but also work independently Good communication skills both with the team and with our clients This is a full time role, working 40 hours per week Mon to Thursday 8am to 5pm and Friday 8am to 3.45pm.

Responsibilities

• Managing helpdesk emails.
• Assisting with engineer scheduling.
• Answering phone calls, 1st point of contact.
• Managing client portals and updating them every day.
• Chasing subcontractors for updates and paperwork.
• Uploading Quotes to client portals.
• Creating jobs on our Sage system.
• Raising purchase orders.
• Matching engineer worksheets with jobs for invoicing.
• All helpdesk associated admin.
• Collating engineers worksheets.
• Job costing engineer timesheets.

Skills and Qualifications

Essential Skills

• Demonstrate proficiency in Microsoft Excel and Word.
• Able to work as part of a team but also work independently.

Desirable Skills

• Previous helpdesk experience preferable, full training will be given.
• Have experience using sage but training will be provided if not.

Further Information

Benefits: Free on site parking Pension Early finish on a Friday