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Job description

Maintaining the appointment system in line with practice protocol.

Responsibilities

• Reception and direction of patients to clinics.
• Scan/workflow documents/hospital letter, ensuring that scanning is kept up to date. Process electronic mail.
• Deal with all telephone enquiries ensuring that messages are recorded correctly and passed on to the appropriate person.
• Computer data input & output ensuring efficient reliability of data
• Recording and processing requests for Acute and Repeat prescriptions and liaising with local pharmacies.
• Operation of Practice IT systems. Assisting in the creation, documentation & maintenance of practice records, word processing duties.
• Ensuring patients’ records are maintained
• Meet and greet patient coming to reception and signposting to appropriate health care professional.

Skills and Qualifications

Essential Skills

• Communication skills required for speaking with members of the public on the phone and in person.
• Ability to work in a team and on own.
• Be able to deal with a high volume of calls.

Further Information

£24,049.58 per annum pro rata,