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Job description

THE EMPLOYER IS: DSP SUPERMARKETS T/A KELLYS STORES Retail Supervisor/Manager - oversees daily store operations, leads the team, ensures excellent customer service, and drives sales performance. They manage staff, maintain store standards, handle operational tasks, and contribute to a positive and efficient work environment.

Responsibilities

• Supervise and motivate staff, coordinate schedules, and assign tasks and provide coaching, feedback, and training; assist with recruitment and performance reviews.
• Ensure exceptional service, handle escalated queries, and maintain a welcoming environment and drive loyalty programs, promotions, and service initiatives.
• Oversee opening/closing procedures, cash handling, and store security, ensure compliance with policies, health & safety, and maintain accurate records.
• Achieve sales targets and KPIs, analyze data, and implement improvement plans and lead promotions, product launches, and merchandising strategies.
• Maintain attractive displays, manage stock levels, and monitor rotation (FIFO) and reduce waste/shrinkage and implement planograms accurately.
• Enforce safe working practices, train staff on safety procedures, and respond to hazards or incidents.
• Other duties as and when required.

Skills and Qualifications

Essential Skills

• Previous supervisory or management experience in retail (strongly preferred).
• Excellent leadership, communication, and problem-solving skills.
• Strong customer-service orientation and ability to manage conflict.
• Good understanding of retail operations, merchandising, and inventory control.
• Competent with POS systems and basic IT tools (e.g., Excel, email, scheduling systems).

Desirable Skills

• Previous experience in a similar job would be advantageous.

Further Information

The Employer is: DSP SUPERMARKETS T/A KELLYS STORES JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.