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Job description

The Assembly Constituency Office Assistant will support the work of a Member of the Legislative Assembly by providing high quality administrative, organisational and constituent facing support within our Northern Ireland constituency office. You will help ensure efficient office operations and timely assistance to constituents seeking advice or support on local and regional issues.

Responsibilities

• Organise and provide secretarial support for meetings and write up minutes.
• Attend meetings and/or conferences as required.
• Draft letters and correspondence.
• Identify local community groups and key contacts.
• Maintain and update databases.
• Manage and monitor incoming calls and enquiries.
• Provide information and/or advice to constituents on a range of issues.
• Gather relevant information to assist with resolving cases.
• Manage and progress portfolio of casework.
• Ensure enquiries are dealt with sensitively and confidentially.
• Retain records and information confidentially and in line with the Data Protection Act and GDPR regulations.
• Other duties as required in support of the MLA carrying out their Assembly Duties.

Skills and Qualifications

Essential Skills

• A minimum of two years’ experience within a busy constituency environment to include experience advising on benefits and representation at tribunals.
• A minimum of two years’ experience within a busy constituency environment
• Experience of using IT Microsoft Packages e.g. Word, Excel etc.
• Minimum of 4 GCSEs or equivalent including English and Maths (Grade C or above).
• Good Organisational Skills.
• High level communication skills both written and oral.

Desirable Skills

• Minimum of 2 years’ experience dealing with the public.

Further Information

We are currently seeking three part times role for the below hours. Vacancy 1, Monday and Tuesday 9.00am to 5.00pm Vacancy 2, Wednesday and Thursday 9.00am to 5.00pm Vacancy 3, Wednesday and Friday 9.00am to 5.00pm