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Job description

The Assembly Constituency Office Aide will support with the day to day operations of an MLA’s constituency office, providing administrative, communication, and casework assistance to help deliver an effective service to constituents. The role will also include advising constituents on the completion of benefit forms and providing representation at Tribunals. The hours of work will be Monday and Tuesday 9am to 5pm

Responsibilities

• Advising on completion of benefit forms and representation at Benefit Tribunals.
• Organise and provide secretarial support for meetings and write up minutes.
• Attend meetings and/or conferences as required.
• Draft letters and correspondence.
• Identify local community groups and key contacts.
• Maintain and update databases.
• Manage and monitor incoming calls and enquiries.
• Provide information and/or advice to constituents on a range of issues.
• Gather relevant information to assist with resolving cases.
• Manage and progress portfolio of casework.
• Ensure enquiries are dealt with sensitively and confidentially.
• Retain records and information confidentially and in line with the Data Protection Act and GDPR regulations.
• Other duties as required in support of the MLA carrying out their Assembly Duties.

Skills and Qualifications

Essential Skills

• A minimum of two years’ experience within a busy constituency environment to include experience advising on benefits and representation at tribunals.
• Experience of using IT Microsoft Packages e.g. Word, Excel etc.
• Minimum of 4 GCSEs or equivalent including English and Maths (Grade C or above).
• Good Organisational Skills.
• High level communication skills both written and oral.

Desirable Skills

• Minimum of 2 years’ experience dealing with the public.
• Experience within a political environment.