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Job description

THE EMPLOYER IS: FISH CITY As a supervisor/floor management staff, you will form a key role in the smooth running of our F&B operations. You will lead by example on the floor, support the restaurant manager and ensure guests receive a consistently excellent dining experience. This is a hands-on role requiring leadership.

Responsibilities

• Oversee daily FOH operations during service.
• Supervise, motivate, and support the FOH team.
• Ensure high standards of customer service at all times.
• Handle customer queries, complaints, and feedback.
• Open and close the restaurant when required.
• Manage table allocations and service flow during busy periods.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Support staff training and onboarding.
• Assist with rota management and shift coordination.
• Step in to perform all FOH duties when required, such as waiting tables, hosting and bar support.

Skills and Qualifications

Essential Skills

• Previous experience in a restaurant / hospitality FOH role.
• Proven ability to work proactively & independently.
• Strong leadership & communication skills with the ability to give a clear handover.
• Ability to perform all FOH duties confidently.
• Excellent customer service & interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Flexible availability, including evenings, weekends and holidays.
• Strong problem-solving skills & attention to detail.
• Ability to form and monitor procedures.
• Understanding costings and GP.
• Understanding stock control.

Desirable Skills

• Previous supervisory or assistant management experience.
• Knowledge of POS systems.
• Experience working in high-volume restaurants.
• Basic understanding of cash handling.
• Food safety or hospitality-related certifications.
• Passion for seafood or quality dining experiences.

Further Information

The Employer is: FISH CITY JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.