IT Support Engineer
Seagate Technology
Employer Location: Co DerryPhone Number: +442871274558
Email: denise.e.irvine@seagate.com
Web: www.seagate.com
Job description
The global demand for data storage is accelerating at an unprecedented rate, and this growth is reshaping the scale, speed, and expectations of modern manufacturing. To meet this demand, our wafer fabs in Minnesota and Northern Ireland are already among the most advanced production environments in the world and must expand capability, throughput, and operational excellence. To support this expansion, we are hiring across IT support, factory controls, and project management. We are looking for individuals who can rethink these roles for the next era of manufacturing and are people who bring curiosity, technical depth, and the ability to operate in new ways as workloads scale. A defining characteristic of these roles is an AI first mindset. As part of Global Factory ITs agentic shift, you will help redesign Wafer FAB support, deployment, and configuration activities to meet new demands. You will bring fresh perspectives on existing and new tasks and help pioneer new patterns of collaboration between humans and AI, shaping the next generation of digital workforces and manufacturing systems leaders. Joining us means contributing to the systems and solutions that will enable our wafer fabs to keep pace with the world’s hunger for data, while building the skills and experiences that define the future of factory operations.
Responsibilities
- Lead strategic and tactical projects and deliverables to design, deploy, and enhance the Factory IT systems.
- Create automation solutions to improve operational efficiency and process yield using professionally accepted engineering techniques, practices, and procedures.
- Collaborate with cross functional teams to identify and understand their challenges and opportunities. Then work with those teams to implement and scale changes and enhancements. This collaboration includes process engineering, wafer operations.
- Support the IT systems with day-to-day activities as well as during upgrades to the applications and supporting infrastructure.
- Be an engaged member of a crosssite, virtual GenAI adopter group, collaborating through regular forums to exchange ideas, review outcomes, and learn from both successful and unsuccessful GenAI agent deployments.
- Execute infosecurity initiatives to safeguard factory operations.
- Leverage ITIL framework to provide engineering support of critical IT Services, specifically in ITIL Incident, Problem root cause analysis and identification, Configuration, Change & Knowledge Management areas.
- Monitor availability and performance of key IT solutions in the production environment; identifying trends and proposing long term resolutions to problems.
- Support business operations out of hours during any major incidents/support when needed.
Skills and Qualifications
Essential Skills
- Bachelor’s degree in engineering, computing or related field.
- Knowledge and application of Structured Query Language (SQL).
- Knowledge and application of Visual Programming Language / Workflow programming.
- Strong coding skills that could include .NET, C#, Java, Python.
- Knowledge of data formats such as Json & XML.
- Proficiency in application problem diagnosis, troubleshooting and solving using different tools and techniques.
Desirable Skills
- Experience or interest in developing Python agents (LangChain or similar) and/or n8n workflows that utilize Large Language Models (LLMs) non-developers can run and extend and experience using or building MCP servers/tools.
- General knowledge of wafer fabrication or semiconductor manufacturing.
- Experience of RDBMS Oracle PL/SQL, MySQL, PostgreSQL.
- Experience in the development of machine learning (AI) solutions.
- Vacancy ID
- 1763095
- Job ref.
- Req 13917
- Job Sector
- Engineering,IT
- Area
- Derry or Londonderry
- Location
- Londonderry/Derry
- Salary
- To be confirmed
- No. vacancies
- 1
- Contract Type
- Permanent
- Weekly hours
- 39
- Published date
- 03/03/2026
- Closing date
- 17/03/2026
- Worktime
- Monday to Friday
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