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Job description

Kennedy Centre Post Office is seeking an experienced and motivated Post Office Supervisor to support the day-to-day running of our busy branch in Belfast. This is a hands-on leadership role within a retail and Post Office environment. The successful candidate will help ensure smooth operations, high customer service standards, and full compliance with security and operational procedures. Flexibility is essential, including availability for weekends. What We Offer     Competitive rate of pay dependent on experience     Permanent contract     Paid holidays     Pension scheme     Full training provided     Supportive team environment     Opportunity for progression Schedule     Day shifts     Weekend availability required Work Location Kennedy Centre Post Office

Responsibilities

• Support the Branch Manager with daily operations.
• Supervise team members and provide guidance on shift.
• Ensure excellent customer service standards are maintained.
• Oversee cash handling and ensure transaction accuracy.
• Oversee cash handling and ensure transaction accuracy.
• Support the sale of postal products and services (parcels, stamps, bill payments, etc.)
• Ensure compliance with Post Office procedures and security requirements.
• Assist with stock control and ordering.
• Train and support new staff members.
• Carry out opening and closing procedures.
• Resolve customer or operational issues promptly and professionally.

Skills and Qualifications

Essential Skills

• Previous supervisory experience in retail or Post Office environment.
• Strong leadership and communication skills.
• Confident cash handling experience.
• Good organisational skills.
• Ability to manage multiple tasks in a fast-paced setting.

Desirable Skills

• Knowledge of Post Office financial services.
• Experience managing rotas or team scheduling.
• Problem-solving skills and ability to work independently.