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Job description

As Scheme Co-Ordinator you will promote the independence, dignity, security, privacy, confidentiality, rights and wellbeing of our customers in independent living. You will also be responsible for supporting our tenants to lead the lives they choose as independently as possible, signposting and working closely with other agencies. Please see employer website for full job details & person specification.

Responsibilities

• Engage with our tenants and ensure their support needs are responded to efficiently and effectively in line with support plans.
• Keep in regular contact with our tenants and be aware of their circumstances.
• Work alongside the Housing Officer for the scheme delivering services that matter, in accordance with Supporting People requirements.
• Work collaboratively with partnering agencies and stakeholders including GPs, social workers, relatives and/or next of kin, to deliver key services to our tenants.
• Keep accurate and up to date records, making full use of ICT opportunities available to deliver an efficient and high standard service within agreed timescales.

Skills and Qualifications

Essential Skills

• Good understanding of what great customer experience looks like.
• Digitally connected with previous experience of working with computer packages.
• A flexible approach to working hours and ability to work out of hours when required.

Desirable Skills

• A practical understanding of safeguarding, risk assessment, confidentiality and support plans.
• Hold a full driving license, be a car owner and insured to include business use to provide cover at neighbouring schemes, as and when needed.

Further Information

Salary: £24,598 - £27,620 pro rata per annum.