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Job description

Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.

Responsibilities

• Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
• Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
• Providing administrative support to the staff and volunteers.
• Please see Job Description for full details.

Skills and Qualifications

Essential Skills

• 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment,
• Or Three years’ experience in the provision of an effective administration service in an office environment.
• Proven organisational skills in an administrative environment.
• Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.

Desirable Skills

• Experience of dealing with clients who may have experienced trauma or maybe vulnerabl.e would be advantageous.
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous.