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Job description

The Housing Advisor will act as the first point of contact when tenants and other customers contact the housing management team and deal with initial enquiries. The post holder will also provide administrative support to the Housing Manager and a team of housing officers.

Responsibilities

• Provide an excellent customer service by acting as the first point of contact for tenants and other customers who contact the housing management service.
• Deal with house sales enquiries by providing information on the Association’s policy and processing initial applications.
• Creating and maintaining tenancy records.
• Generating offers of housing accommodation and assisting housing officers in the allocation process
• Providing advice and guidance to tenants and customers reporting neighbour nuisance and anti-social behaviour including recording and investigation of first reports and low-level cases.
• Provide helpdesk cover across the Housing Directorate as/when required.
• Processing rent payments from tenants.
• Monitoring empty properties and providing weekly reports to the housing manage.
• Full list of responsibilities are available on the job description and person specification

Skills and Qualifications

Essential Skills

• Minimum of 2 years’ experience working in a busy office environment.
• Minimum of 2 years’ experience working in a customer service role.
• 4 GCSEs at grade C or above (or equivalent) including English Language and Mathematics.
• Experience of preparing reports for management.
• Excellent working knowledge of Microsoft Office applications.
• Working knowledge of the housing management process.
• Strong knowledge of administrative systems.
• Working knowledge of Northern Ireland Common Selection Scheme.

Desirable Skills

• Experience of working in a housing management department.
• Chartered Institute of Housing Level 3 Award in Housing.
• 2 A Levels.
• Degree in a relevant subject or housing management qualification.