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Job description

We are seeking a reliable and organised Office Administrator to join our busy insurance office. The successful candidate will play an important role in supporting the day-to-day running of the office by providing administrative support and assisting with customer enquiries. This role involves handling incoming calls and emails, maintaining accurate records, and supporting the team with general office administration duties. The ideal candidate will be professional, organised, and comfortable dealing with customers in a busy office environment. Full training will be provided on company systems and procedures. This is a great opportunity for someone with strong organisational and communication skills who enjoys working as part of a team.

Responsibilities

• Answering incoming telephone calls and assisting customers with enquiries
• Responding to emails and directing queries to the appropriate team member
• Maintaining accurate client records and updating internal systems
• General office administration

Skills and Qualifications

Essential Skills

• Previous experience in an administrative, office, or customer service role
• Strong communication and interpersonal skills with the ability to deal professionally with customers
• Good organisational skills with the ability to manage multiple tasks

Desirable Skills

• Previous experience working in an office administration environment
• Experience using Microsoft Office (Word, Excel, Outlook)
• Experience working in a customer-facing role
• Ability to work in a fast-paced environment