Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

Reporting directly to the Head of Estates, the Customer Excellence Manager will lead the delivery of high-quality complaint management services across Housing Services and Asset Management, including Final Stage and Ombudsman complaints.

Responsibilities

• The Customer Excellence Manager will lead the development, delivery, and continuous improvement of customer focused services across Housing Services, with a strong emphasis on complaint management etc.
• The role also oversees the Corporate Complaints Management function and contributes to strategic service improvement initiatives.
• See candidate information pack for full details.

Skills and Qualifications

Essential Skills

• Hold a degree level qualification (level 6) or equivalent and have a minimum of 2 years relevant experience.
• See candidate information pack for full details.