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Job description

At Happy Town, we provide a safe, fun, and engaging environment where children can play, explore, and grow. We’re passionate about creating memorable experiences for families and are looking for a dedicated Supervisor to help lead our team and ensure smooth daily operations. Role Overview: As Supervisor, you’ll be responsible for overseeing the daily running of the soft play centre during your shift. You’ll be a hands-on leader, ensuring exceptional customer service, staff coordination, and health & safety standards are maintained. This is a fantastic opportunity for someone who thrives in a lively, fast-paced environment.

Responsibilities

• When necessary, act as the senior point of contact during your shift, taking full operational responsibility for the centre.
• Lead, motivate, and support team members, ensuring high standards of service and cleanliness.
• Ensure a safe and secure environment for all visitors and staff.
• Handle customer queries, feedback, and complaints in a professional and efficient manner.
• Oversee daily checklists, rotas, and staff breaks to ensure smooth shift management.
• Assist with hosting parties, events, and group bookings.
• Carry out opening and closing procedures including cash handling and till reconciliation.
• Monitor stock levels and assist with ordering supplies as needed.
• Ensure compliance with all health & safety, safeguarding, and hygiene regulations.

Skills and Qualifications

Essential Skills

• Previous supervisory or management experience in a customer-facing or hospitality environment (experience in a soft play or leisure setting is a bonus).
• Excellent communication and people skills.
• Ability to lead a team.
• Strong organisational and problem-solving abilities.
• Ability to stay calm under pressure in a busy environment.
• Flexibility to work weekends, holidays, and varied shifts.

Further Information

How to Apply: Please send your CV and a short cover letter to david@davidhullpromotions.com Any successful job offer will be subject to references What We Offer: Join us in making magical memories for children and families every day! Location: Happy Town, 41 Portaferry Road, Newtownards. Job Title: Supervisor (Twenty eight hours, flexible Hours) Location: Happy Town, Newtownards Hours: Twenty eight (including weekends & flexible shifts) Salary: Competitive. Reports to: Duty Manager. A fun, supportive, and energetic working environment. Flexible hours with a rota planned in advance. Staff discounts.