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Job description

THE EMPLOYER IS: HALDANE FISHER GROUP The Trainee Retail / Trade Counter Assistant will work in one of our branch locations, serving both retail and trade customers. This hands-on role provides essential support in our customer-facing operations, helping customers find the right products for their projects, processing sales transactions, and maintaining accurate stock levels. The trainee will learn about our product ranges, develop technical product knowledge, and gain experience in delivering excellent customer service in a fast-paced trade environment. TRAINING AND DEVELOPMENT The successful candidate will receive a comprehensive induction along with on-the-job training, supported by regular supervision and mentoring from experienced team members. They will be trained in company systems, procedures, and policies, as well as in a range of digital marketing tools and platforms. Throughout the programme, they will develop key occupational skills relevant to the role and have opportunities to gain workplace qualifications and valuable practical experience. Upon successful completion of the programme, there may also be potential for permanent employment.

Responsibilities

• Product Knowledge & Upselling: Learning about products across our ranges, understanding technical specifications, advising customers on product suitability, and identifying opportunities to recommend complementary products or upgrades.
• Stock Management & Accuracy: Receiving and checking deliveries, putting stock away correctly, conducting stock counts, maintaining accurate inventory records, identifying low stock levels, and ensuring the branch is well-stocked and organised.
• Basic IT & Transaction Handling: Operating the EPOS (Electronic Point of Sale) system, processing sales transactions accurately, handling cash and card payments, generating invoices and delivery notes, and using internal systems to check stock.

Skills and Qualifications

Essential Skills

• Willingness to learn and develop new skills.
• Good communication skills and ability to work in a team.
• Basic IT skills (ability to use computers, email, and learn new systems).
• Ability to follow instructions and work independently when required.
• Attention to detail and organisational skills.

Desirable Skills

• Relevant work experience.
• Previous office or administrative experience.

Further Information

The Employer is: HALDANE FISHER GROUP JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer. BENEFITS - Holiday entitlement as per company policy - Staff discount on company products - Workplace pension scheme - Supportive and friendly working environment - Career development opportunities within a growing company

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.