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Job description

To manage the daily running of the full deli operation including, food to go, deli, hot food, and instore bakery. To lead and inspire your team, as well as role modelling positive behaviours to maximise sales, all whilst delivering excellent service to your customers.

Responsibilities

• Prepare cook, and serve hot and cold meals, maximising sales, and profit through an excellent customer experience.
• Manage, co-ordinate and ensure compliance of stock.
• Manage and maintain standards in line with HACCP, food safety and Natasha’s Law for your area’s. Including completion of food safety paperwork and documentation. Plan and organise weekly & quarterly stock take and create and execute action plans.
• Ensure stock loss is minimised for your areas by ensuring correct portion control, weighing, labelling, and pricing are adhered to, as well as wastage guidelines in place. Deliver and maintain exceptionally high standards within your areas.
• Manage and train colleagues in your team whilst being hands on, to ensure that the right people, are in the right place, doing the right job to maximise customer satisfaction.
• Awareness of local competitor activity, suggesting new and innovative ideas to stay ahead of the competition. You may be required to cover store key holding, with appropriate training, as and when required as part of this role.

Skills and Qualifications

Essential Skills

• At least 1 years recent experience in a busy fast food, cafe, deli, food to go or hot counter environment GCSE Maths and English, Grade C or above (or equivalent) and or further education in related discipline e.g. NVQ in catering or higher.
• Have a good working knowledge of food safety practices i.e., HACCP, scores on the doors and Natasha’s Law.
• Demonstrate communication & interpersonal skills.
• Working knowledge of Microsoft Office packages.

Desirable Skills

• Intermediate Food Hygiene Certificate Experience of deli operations including bakery, delicatessen, provisions, and coffee.