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Job description

As an enthusiastic and customer focused Trade Centre Assistant, you’ll be at the heart of day to day operations helping customers in person, by phone, and by email, ensuring they get the products and service they need to get the job done. You’ll also support stock management, order processing, and general branch operations to keep everything running smoothly. As a Trade Centre Assistant, you’ll play a vital role in delivering on our promise to customers and keeping the branch running effectively. You’ll be part of a supportive, values-led business with a clear purpose of Building our future, through helping others build theirs. Branch opening hours are Monday - Friday 7.30am - 5.00pm, Saturday 8.00am - 12.00pm and we are flexible to consider a variety of working hours patterns to suit your needs.

Responsibilities

• Welcome and assist customers, providing product advice and friendly, professional service.
• Process transactions and orders accurately and efficiently.
• Assemble and manage customer orders and deliveries, ensuring stock accuracy.
• Support stock management, replenishment, and housekeeping to keep the trade centre well presented.
• Proactively work towards branch sales and performance targets.
• Contribute to a safe working environment by following H&S procedures.
• Collaborate with colleagues to ensure excellent customer service and smooth branch operations.

Skills and Qualifications

Essential Skills

• Communication skills.
• Ability to work as part of a team.
• Willingness to learn and engage in personal development.
• Proficient in the use of IT namely in trading systems and Microsoft packages.
• Commitment to our values of Decency, Passion, and Pride.

Further Information

Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering and fundraising opportunities High 5 staff reward and recognition scheme