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Job description

THE EMPLOYER IS: MONDAY'S CHILD JEWELLERY LTD This role is primarily focused on delivering exceptional front-of-house service and supporting daily retail operations within the store.

Responsibilities

• Greet and assist customers in a warm, professional manner.
• Provide detailed product knowledge on jewellery collections, gemstones, metals, and care instructions.
• Assist customers with selecting items for special occasions such as engagements, weddings, and gifts.
• Achieve individual and store sales targets.
• Handle customer inquiries, special orders, and after-sales service support.
• Build and maintain strong customer relationships to encourage repeat business.
• Operate the point-of-sale (POS) system accurately and efficiently.
• Process cash, credit/debit card, and digital payments.
• Handle refunds, exchanges, and store credits according to company policy.
• Balance the cash register and ensure accurate end-of-day reconciliation.
• Maintain confidentiality and security of all financial transactions.
• Schedule and confirm customer appointments.
• Coordinate with store management and jewellers regarding appointment availability.
• Maintain accurate records of customer bookings and service requests.
• Receive, check, and record incoming stock deliveries.
• Monitor inventory levels and report low stock or discrepancies.
• Conduct regular stock counts and assist with audits.
• Ensure proper tagging, pricing.
• Prepare items for display and restock showcases as needed.
• Maintain cleanliness and presentation of display cases, counters, and store floor.
• Ensure visual merchandising standards are upheld.
• Assist with displays & promotional setups.
• Ensure the store environment remains welcoming, safe, and organised at all times.

Skills and Qualifications

Essential Skills

• Excellent interpersonal and communication skills.
• Confident in delivering a high standard of face-to-face customer service.
• Ability to build rapport and create a welcoming, engaging store environment.
• Professional written communication skills for responding to customer emails and online enquiries.
• Strong sales skills with the ability to confidently promote products and experiences.
• Proactive approach to identifying sales opportunities and upselling where appropriate.
• Customer-focused mindset with an understanding of delivering memorable retail experiences.
• Experience handling cash and processing card/digital transactions.
• High level of accuracy and attention to detail when operating POS systems and reconciling tills.
• Ability to follow financial and security procedures carefully.
• Strong organisational skills with the ability to manage multiple responsibilities efficiently.
• Experience coordinating appointments and maintaining accurate booking records.
• Ability to prioritise tasks in a busy retail environment.
• Confidence in guiding and assisting customers in hands-on jewellery-making experiences.
• Ability to supervise small groups and support private bookings professionally.
• Flexible and adaptable when working at external events, markets, or pop-up stores.
• Comfortable learning and using e-commerce back-office systems.
• Ability to process online orders accurately and manage stock updates.
• Basic understanding of inventory control and stock replenishment processes.
• Team-oriented with the ability to work independently when required.

Desirable Skills

• Previous experience working in a jewellery store.
• Creative flair and an interest in jewellery, design, or fashion is advantageous.

Further Information

The Employer is: MONDAY'S CHILD JEWELLERY LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.