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Job description

The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers. The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required. Please see employer website for full job details & person specification.

Responsibilities

• Coordinate the delivery of Service to adults and young victims to the agreed standards and in line with relevant legislation and when necessary, provide cover to ensure service delivery
• Provide advice and assistance to other volunteer coordinators and volunteers for queries relating to young victims referred to the Community Service (i.e., resources, signposting etc)
• Recruit, induct and develop volunteers to deliver service to young victims in liaison with the Volunteer Development Officer and Learning & Development Manager
• Review and update operational policies and guidance manual for staff and volunteers for assisting young victims (including assessments, incidents and safeguarding logs, support plans, tools for sessions, boundaries and confidentiality)

Skills and Qualifications

Essential Skills

• Achieved A level standard or above with a minimum 2 years’ experience of providing support to vulnerable service users including children and young people
• Or A Minimum of 5 years’ experience of providing support to vulnerable service users including children and young people
• Experience of dealing with challenging behaviours, complex situations and the ability to handle complaints including identifying needs and risks to children and young people
• Demonstrable experience of providing appropriate intervention and support to children and young people who have experienced distress
• Demonstrable experience of advocating on behalf of vulnerable service users to third party organisations including the understanding of children’s rights, safeguarding issues, legislation and best practice
• Demonstrable experience of effective engagement, communication and support of children and young people

Desirable Skills

• Experience of working in the Northern Ireland Criminal Justice sector would be advantageous
• A relevant youth worker qualification or equivalent
• Experience of operation in a Volunteering organisation would be advantageous
• Previous experience as a Volunteer would be advantageous

Further Information

Salary: £29,011 per annum pro rata.