Blue Arrow Recruitment

Phone Number: 02890315005
Email: belfast@bluearrow.co.uk
Web: www.bluearrow.co.uk

Job description

We’re inviting you to bring your skills to a role that truly makes a difference, joining the UK’s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7, 365 days a year we make a difference to people’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you’ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it’s a chance to make a real difference, every single shift. We’re looking for individuals who can: Communicate clearly and empathetically under pressure. Think critically and follow structured processes. Type at least 50 words per minute with 98% accuracy. Stay composed in emotionally challenging situations. Shift Patterns: We offer a range of shift options to support different lifestyles. You will work on a four - week rotating rota, with shifts scheduled between 08:00 and 23:00, including some weekend rest days. Training will be full-time and may include mornings and evenings. Full Training & Career Progression. You’ll receive comprehensive training and ongoing support. Application Process. Interview & Audio Typing Screening. Client interview & Audio Typing Assessment. Pre-employment Checks (DBS & references). Ready to Make a Real Difference? If you’re looking for a meaningful role where every shift ends with the knowledge that you’ve helped someone in need, apply today and become part of a team that truly matters.

Responsibilities

• Adhere to 999 procedures at all times, while actively listening for changes as a call progresses and responding as needed.
• Focus on your screen throughout calls, being able to react quickly as required and follow any instructions.
• Remain calm and free from distractions when handling distressing calls which could result in you saving someone’s life.
• Ensuring a caller’s request is dealt with effectively and efficiently and the call is quickly connected to right emergency service.

Skills and Qualifications

Essential Skills

• Successful Communication and Active Listening skills.
• Critical thinking whilst working under pressure.
• Emotional Intelligence and Heightened Self & Social Awareness.
• Good standards of literacy and IT skills with a diligent nature.

Further Information

Location: 5 Lanyon Place, Belfast, BT1 3BT. Rewards & Benefits: Competitive pay & overtime opportunities. Career development opportunities. Full paid training. Instant access to Blue Arrow training portal. Auto enrolment in pension scheme. 28 days paid holiday.