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Job description

Due to continued expansion, we are looking for a Quality Assurance Officer to join our Bangor team. Are you passionate about delivering high-quality care and ensuring the wellbeing of clients? We are seeking a dedicated and compassionate individual to join our Bangor/Newtownards team as a Quality Assurance Officer. Covering Bangor and the surrounding areas, you will report to our Optimum Care office in Newtownards. This role is an integral part of our Quality and Governance Monitoring framework, helping to ensure the high standards we set are consistently upheld and positively reflected in our clients’ experience. We are looking for someone who: Is driven and is passionate about the care that vulnerable people receive in their own homes. Is proactive and can prioritise effectively, working on their own initiative and problem solving. Excels in communicating in verbal, written and electronic formats. Is flexible with regard to working hours. Can self-manage their time and workload to assure targets are reached. Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.

Responsibilities

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Skills and Qualifications

Essential Skills

• Minimum of 1 year of domiciliary care experience.
• Full driver’s licence and access to a car & car insurance in connection with business. Mobile phone.
• NISCC registered.
• Availability between the hours of business 7am to 11pm approx.
• Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.

Desirable Skills

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Further Information

Your Benefits: £250 Joining Bonus paid after 6 months in your role Excellent pay rate £14.55 per hour plus 30p per mile mileage Generous weekday and weekend On-Call Rate Enhanced Bank Holiday Rate: up to £29.10 per hour Permanent Contract no zero-hours Eligible to apply for a Blue Light Discount Card Free tunic supplied Company Pension Access to our Employee Mental Health Support Line Paid and ongoing comprehensive training Further education opportunities A mobile phone will be provided for work purposes Career progression opportunities Support from Management Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland