---

Job description

Responsible for carrying out day to day front of house duties for the service and designated facilities to a high standard whilst adhering to all financial management, health, safety, customer service, and operational procedure, policies and practices. Please see employer website for full job details & person specification.

Responsibilities

• Provide high standards of customer service and engagement at all times including dealing with customer complaints and feeding back information to Service Managers.
• Undertake general front of house duties including providing information and answering queries, processing sales and transactions including centre membership sales, taking bookings and controlling facility admission.
• Accountable for all day to day financial management of the facility including reconciliation and security of all monies and adherence to all financial management procedures including discrepancy reporting, refund authorisations, lodgement processors.
• Undertake general administrative functions including, invoicing, collation of reports, data input and processing, recording of lost property, and adhere to the, normal operating and emergency procedures as required.
• Assist the service manager or designated officer in all aspects of implementing, maintaining and improving secondary spend options for the facility including replenishment and re-ordering of stock and undertaking regular stock takes as directed.
• Have excellent knowledge of the facilities and services activities, memberships, promotions and prices and proactively up and cross-sell these when possible, ensure all public information is available, relevant and presented professionally.
• Ensure the front of house area is clean, safe and presentable at all times and undertake regular housekeeping checks and duties as required. To correct, when necessary, any housekeeping / potential health and safety risks and log and report.
• To contribute to Key Performance Indicators for the service.
• Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.
• Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.
• Comply with and actively promote the Council’s policies and procedures on all aspects of equality.
• Undertake any other duties appropriate to scale, which may be required from time to time.

Skills and Qualifications

Essential Skills

• A minimum of 4 GCSEs at Grade A to C or equivalent to include English and Maths.
• Alternatively: Consideration will be given to applicants who do not possess the required qualification but can demonstrate a minimum of 3 years’ experience as stated above.
• 6 months demonstrable experience working in a Customer Focused environment to include: Cash handling and Dealing with customers.
• Knowledge and use of a computerised system.

Further Information

Location: Templemore Sports Complex. Salary: Scale 3 SCP 7-9 £26,403 - £27,254 per annum pro rata. Hard copy of application forms available on request.