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Job description

To provide a friendly, efficient and professional service in delivering the range of financial products and facilities offered by Lurgan Credit Union to its members. Member Services Officers are responsible for the day-to-day operation of members’ accounts. They must possess excellent administration skills with attention to detail and the self-confidence to handle member queries to ensure member needs are met. Excellent communication skills together with the necessary interpersonal skills for a team environment are essential.

Responsibilities

• Processing of computerised transactions including lodgements, withdrawals, credit transfers, loans and payment of bills via Paypoint.
• Dealing with and initiating responses to customer queries both face to face, telephone, online and email.
• Processing and daily balancing of cash and cheque transactions.
• Processing and balancing foreign exchange transactions.
• Administrative duties, filing and processing member documents onto computerised system using a document scanner.
• Updating and maintaining personal details on member accounts.
• Completion of regular training including CPD hours.
• Other duties as requested by Management or Board of Directors for example updating LCU website & social media, completing of reports & projects using Microsoft word and excel, H&S risk assessments, stocktaking and reordering of office supplies etc.

Skills and Qualifications

Essential Skills

• Excellent administration skills with attention to detail.
• The self-confidence to handle member queries to ensure member needs are met.
• To provide a friendly and efficient service in delivering the range of financial products and facilities offered by Lurgan Credit Union to its members.
• Excellent communication skills together with the necessary interpersonal skills for a team environment are essential.
• 5 GCSEs or equivalent including English and Maths at grade ‘C’ level or above
• Computer skills including experience of Microsoft Word and Excel
• Excellent interpersonal skills both oral and written
• Recent experience of dealing with customers, face to face, telephone, email and online

Desirable Skills

• To have had previous experience working in a credit union or other financial organisation
• To have knowledge and understanding of GDPR legislation
• Experience of handling and being responsible for cash and cheques

Further Information

For the purpose of shortlisting the criteria for selection may be enhanced. CVs will not be accepted. Interviews are expected to take place week commencing 27th April 2026.