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Job description

You will be handling inbound calls from customers. These calls will mostly involve placing bets for customers on their accounts or answering questions they may have.

Responsibilities

• Answering inbound calls and placing bets.
• Answering questions customers may have.
• Resolve complaints or escalate if appropriate.

Skills and Qualifications

Essential Skills

• Excellent verbal communication and listening skills.
• Ability to input data quickly and accurately.
• Ability to work independently and as part of a team.

Desirable Skills

• Previous experience in a customer service role.

Further Information

Annual bonus paid in December. Work time - We are open 7 days a week. 10am-9:30pm Monday-Friday, 9am-9:30pm Saturday. 10am-6pm Sunday. We offer a variety of shifts but candidates must be available to work at weekends. Please note, from the 1st April 2026, the following new minimum wage rates will apply: 16-17 £8.00, 18-20 £10.85, 21 plus £12.71 per hour.