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Job description

Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Ensure that all services are provided to consistently high standards and comply with current library policy and procedures.
• The operation of the circulation system appropriate to the service point, client care and assisting clients to make best use of the library services.
• Providing an efficient and effective request service and assisting clients with reference and information enquiries.
• Providing advice and assistance on library resources within or without the service.
• Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community e.g. children, adults, elderly people, people with disabilities etc. through activities to promote library material.
• Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy and that resources are maintained in good condition.
• Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture.
• Ensure that statistics and file systems are maintained as required.
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
• Staff Management.
• Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point.
• Ensure the service point functions effectively by operating the timetable and duty rota.
• Ensure time-sheets are completed and returned accurately and on time.
• Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication.
• Supervise staff to ensure consistently high standards are maintained.
• Monitor staff performance (including attendance, timekeeping etc.).

Skills and Qualifications

Essential Skills

• A minimum of two GCE A levels or equivalent or higher qualification plus a minimum of two years’ experience working with the public in a customer focused environment within the last five years
• Or a minimum of three years’ experience, working with the public in a customer focused environment within the last six years.
• Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV.
• Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people.
• Experience of using current Information Communication Technology (ICT) systems/applications in a work context.
• Experience of working in partnership or collaboration with internal and/or external customers.
• Experience of working effectively within a team environment to meet organisational goals/objectives.
• Ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business needs.

Further Information

Week 1: Monday 09:00-17:00. Wednesday 09:00-17:00. Thursday 14:00-21:00. Friday 09:00-17:00. Saturday 10:00-17:00. Week 2: Monday 13:00-20:00. Tuesday 09:00-17:00. Wednesday 09:00-17:00. Thursday 09:00-17:00. Friday 09:00-17:00, Saturday off.