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Job description

The Service Transformation Coordinator will engage with and support service areas to consistently assess, embed, and/or evaluate service change initiatives, with a focus on evidence based decision making, to deliver identified benefits. As part of a multi-disciplinary team the role holder will plan, coordinate, implement, and/or evaluate large-scale programmes and projects, adhering to time, cost and quality parameters. Please see employer website for full job details & person specification.

Responsibilities

• The main duties and responsibilities associated with the role include the following:
• Data elicitation exercises including focus groups, interviews, workshops, surveys, system and document analysis, and open source research to obtain relevant, accurate data.
• Data analysis, including cleansing and validation, to accurately identify issues, applying problem solving methodologies to deliver opportunities for improvement.
• Process mapping exercises.
• Commissioning of and interpretation of benchmarking activities for projects.
• End-user testing and acceptance criteria for proposed solutions.
• Efficient solutions, developing key performance indicators, which are feasible, achievable, and sustainable while carefully balancing value for money and delivery of service.
• Concise, evidence-based reports and business cases to inform strategic decision making and meet the needs of internal and external stakeholders.
• Design, manage, report, deliver, assess, and/or evaluate projects, reviews, information, and research in order to deliver against strategic objectives.
• Inform strategic decision making under Police Service of Northern Ireland’s Transformation and Continuous Improvement Portfolio.
• Develop and deliver professional presentations and briefings to senior management to inform strategic decision making, and meet the needs of internal and external stakeholders.
• Develop and maintain appropriate records and formal documentation for audit.
• Identify and address interdependencies and opportunities to optimise connectivity and processes and/or reduce duplication of effort.
• Support Service Transformation Deputy Principals, Senior Management, and Service Areas in the delivery of the Police Service of Northern Ireland’s Transformation and Continuous Improvement Portfolio.
• Form and lead a multi-skilled, multi-disciplined team(s), tasking individuals and managing performance against agreed objectives.
• Work collaboratively, including the design and coordination of internal and external stakeholder engagement and benchmarking exercises, to identify, define and deliver mutual benefits and mitigate risks.
• Develop and deliver project communication plans.
• Identify and record key lessons learned.
• Ensure all design solutions are compliant with existing legislation, policies and procedures including Section 75 initial screening, Rural Needs Assessments, and Data Protection Impact Assessments.
• Contribute to the creation of new policies and amendments of existing policies.
• This Job Description reflects the main duties and responsibilities associated with this position. It is not intended to be exclusive or exhaustive.

Skills and Qualifications

Essential Skills

• Formal training in Project Management, Business Analysis or similar.
• Either degree or equivalent qualification in relevant area plus 2 years’ experience in business improvement / change management role (designing, managing, reporting, delivering, assessing, &/or evaluating projects reviews, information, and research).
• Or 2 A Levels or equivalent qualification plus 3 years’ experience in a business improvement or change management role (designing, managing, reporting, delivering, assessing, and/or evaluating projects, reviews, information, and research).
• Strong analytical skills and the ability to provide succinct reports and business cases with a strategic perspective.
• Ability to translate organisational strategy into delivery plans, identifying risks and determining the organisational impact before developing and implementing appropriate mitigation.
• Ability to draw out effective and efficient solutions, including key performance indicators, which are feasible, achievable, and sustainable while carefully balancing value for money and delivery of service.
• Ability to identify, define, monitor and report on benefits.
• Ability to lead a multi-skilled, multi-disciplined team(s), tasking individuals and managing performance against agreed objectives.
• IT literate specifically in the use of the Microsoft Office suite. (Including MS Word, MS PowerPoint, MS Excel and MS Outlook), social media platforms and content management systems.
• The post holder will be expected to travel on official duty frequently and regularly throughout Northern Ireland. This includes travel to remote and rural locations, often inaccessible by public transport.
• It is therefore essential that applicants have access to a form of transport which will permit them to meet the requirement of the post in full.

Desirable Skills

• Prince 2 Practitioner or Lean Six Sigma accreditation.
• Experience in the practical application of Lean Six Sigma methodologies.
• Experience in the practical application of P3O methodologies.

Further Information

Work Time: 37 hours net per week Monday - Friday with a requirement to work outside office hours when necessary to meet the demands of the role. Salary: £37,694 - £38,990 plus £1,422 environmental allowance. Appointment will be dependent on the individual satisfying the vetting requirements for the post which will vary according to the work area appointed to. Vetting requirement for this role is SC. Please note that for this appointment there is a minimum requirement to have a five year checkable history, which includes a requirement for candidates to have resided in the UK for the two years immediately preceding their vetting application. Shortlisting will be carried out based on essential criteria. Please note in some instances, for example, where there is a high volume of applicants, desirable criteria may be assessed. Successful applicants will be retained on a merit list for future opportunities arising. We would encourage you to check the spam within your email system for any relevant correspondence. Selection Methodology: PSNI uses the Competency and Values Framework (CVF) which sets out nationally recognised behaviours and values to support all policing professionals. You will be assessed against the values and at the competencies level as indicated below. This will include both past and future focused questions. Further guidance and, information about the Competency and Values Framework (CVF) is available here on our website. Please use the 2024 CVF for this role. Applicants meeting the eligibility criteria and essential qualifications, skills and experience will be required to demonstrate their experience for the following criteria: Competency and Values Based Presentation and Interview: Values: Courage and Integrity. Competencies - Level 2: We Collaborate. We Support and Inspire. We Analyse Critically. We Take Ownership.