NI Hospice

Employer Location: ANTRIM
Phone Number: 02890781836
Email: HR@nihospice.org
Web: https://www.nihospice.org/

Job description

We’re excited to be recruiting a Shop Supervisor for our Abbots Cross shop. Working 30 hours per week over 4 days, this is a fantastic chance to bring your retail experience to a role that truly makes a difference in the local community. As Shop Supervisor, you’ll: Deliver excellent customer service and ensure a welcoming environment Support and motivate volunteers to help the shop run smoothly Manage stock, donations, and day-to-day operations Play a key part in generating vital income to support Hospice care If you’re organised, customer-focused, and passionate about supporting a meaningful cause, we’d love to hear from you.

Responsibilities

• Maintain high standards of cleanliness throughout the shop, including sales floor, stock processing area, offices, and communal spaces.
• Deliver exceptional customer service to all stakeholders.
• Foster a collaborative and supportive environment, working seamlessly with staff, volunteers, and donors.
• Promote a positive and teamwork-oriented culture within the Retail Department.
• Be flexible to assist in neighbouring Hospice shops as required (traveling costs covered).
• Ensure adherence to opening/closing routines and agreed-upon operating hours.
• Comply with all NI Hospice policies and procedures.
• Actively contribute to the planning and execution of special events and promotions to leverage local opportunities.
• Continuously engage in personal training and development through daily management communication and annual reviews.
• Support Northern Ireland Hospice activities within the area when appropriate.

Skills and Qualifications

Essential Skills

• Retail experience to include stock control, rotation, and merchandising.
• Have good numeracy, literacy, and basic IT skills.

Further Information

Salary: £24,975 per annum pro rata / £12.71 per hour For further details, kindly review the Job Description and Specification. Should you have any queries, please do not hesitate to reach out to a member of our People & Organisational Development Team at 02890 781836. The deadline for applications is Thursday 16th April 2026, at 4pm (we recommend submitting applications at least 15 minutes prior to ensure smooth processing). Please be advised that all correspondence will be sent to the email address provided on your application form. Kindly check your 'junk/spam' folder as emails may occasionally be filtered there due to personal email security settings. Any communication will originate from an email address ending in @nihospice.org. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.