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Job description

MACS Floating Support and Outreach services provide a range of interventions to assist young people aged 16-25 to access/maintain accommodation in the community. The team of workers provide support to young people who are homeless, young people 'sofa surfing', at risk of eviction, and resettling from prison. Please see employer website for full job details & person specification.

Responsibilities

• First point of contact for receiving referrals for all MACS Floating Support and Outreach services
• Manage the referral process and waiting list for MACS Floating Support and Outreach services
• Complete all referral administration, such as recording and storing data accurately and securely, in line with data protection legislation
• To provide a supportive, calm, and professional approach while interacting with referrals to our Floating Support and Outreach services via various communication avenues
• Proactively progress waiting lists for our services in line with operational procedures
• Maintain contact and support with young people on waiting list for MACS Floating support and Outreach services
• Highlight any concerns with regards to risk for individual referral pathways with line manager for guidance and decision-making.

Skills and Qualifications

Essential Skills

• 3 years’ experience in a health and social care setting supporting referral processes/appointment setting
• Computer literate with working experience of using a variety of software, in particular Microsoft packages
• Ability to demonstrate excellent verbal and written communication skills in both professional and personal interactions
• Good interpersonal and team working skills with a flexible and adaptable attitude to work