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Job description

To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.

Responsibilities

• To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring.
• To attend Service User reviews and contract monitoring reviews.
• To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager for investigation.
• To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on.

Skills and Qualifications

Essential Skills

• QCF Level 3 in Health and Social Care or equivalent or above.
• Previous experience in monitoring and compliance of quality systems and processes.
• Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council.
• Provides evidence of past personal and professional development.
• Provides evidence of knowledge of quality assurance systems and RQIA minimum standards.
• Competent in Microsoft Office applications.

Desirable Skills

• QCF Level 4/5 in Health and Social Care or equivalent.
• Previous experience in the role of Compliance Officer within healthcare.