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Job description

The main purpose of this position is to manage dining enquiries on behalf of Galgorm Collection. The Dining Reservationist role is busy & demanding at times, as you will be receiving calls for all of our Collection restaurants including; Gillies Grill, Fratelli Galgorm & Belfast, Parisien, The Rabbit Hotel & Retreat, The Old Inn and Roe Valley Resort. You will need to have a sound understanding of each individual restaurant including menus, seating plans, and serving times in order to assist with any dining query a guest may have. You will join a supportive team of Dining Reservationists, who work together to manage all incoming calls efficiently, providing a high level of customer service to all. If you have a passion for hospitality and delivering excellent customer service then we would love to hear from you!

Responsibilities

• Making and receiving calls for all collection restaurants and inputting these bookings onto our restaurant booking agent, Resdiary, ensuring all reservations are accurately recorded.
• Having full and complete knowledge of all restaurant's offerings and packages in order to upsell and deal with all client queries by phone.
• Ensuring that details of any allergies or dietary requirements are accurately recorded on each booking and communicated efficiently to restaurant managers and teams.
• Ensuring all other details of customer bookings are detailed correctly inc. special occasions or special requirements for the restaurant teams accordingly.
• Managing all restaurant service times and capacity levels ensuring that timeslots are not overbooked.
• Carrying out Reservations procedures as per the daily checklists.
• Carrying out any additional administrative duties as required.

Skills and Qualifications

Essential Skills

• Confident phone and IT skills include outlook, word, and excel.
• A sound administrative and customer service background with the ability to demonstrate skills in both.
• Strong interpersonal and communication skills.

Desirable Skills

• Previous food and beverage experience working in a restaurant.
• Previous experience using an online restaurant booking system.
• Previous reception or experience working in a call centre environment
• The desire to deliver outstanding customer service.
• A flexible approach to work.

Further Information

Location: Galgorm Hotel - Ballymena