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Job description

Our restaurants and event suites are busy, fast-paced environments. As Food & Beverage Assistant, your main job will be to welcome and serve all our guests ensuring they enjoy their dining experience. We encourage everyone to bring their own personality and passion to work every day. All of our Food and Beverage Managers & Supervisors started as F&B Assistants at one time so we always offer the opportunity to progress. You will be encouraged to improve and maximise your potential and we will support you along the way. If you have a passion for customer service and want to join one of our fantastic restaurant teams then we would love to hear from you!

Responsibilities

• Welcoming all guests to the restaurant in a friendly, polite manner.
• With training, have full and complete knowledge of all food/beverage and wine menus enabling you to help with any guest queries.
• Present menus, take orders, and serve food and beverage professionally and efficiently ensuring our guests have everything they need.
• Cleaning and resetting tables and keeping all areas of the restaurant neat and tidy.
• Using the restaurant till systems to place orders and process customer payments correctly.
• Carrying out daily duties as required by the restaurant management team.
• Directing any guest complaints to the Restaurant Manager.
• Ensuring that your knowledge of the Resort and facilities is up to date in order to upsell to guests if the opportunity arises.
• Making sure your personal appearance and uniform are in line with the required Resort standards at all times.
• Observe all Company and Statutory Fire, Health, Safety, and Hygiene Regulations.
• Attend any training that has been set up to aid your personal development.

Skills and Qualifications

Essential Skills

• Have a passion for the hospitality industry, great food, and great service.
• Have a least 1 year of previous waiting experience.
• Previous experience working in a team environment.
• Have a flexible approach to working shift patterns and be available to work evenings and weekends.
• Have strong communication skills and be able to multi-task.
• Have a sense of pride in the delivery of high standards of presentation and the Galgorm Collection brand.

Desirable Skills

• Barista trained.