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Job description

The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland. As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area. If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!

Responsibilities

• Dealing with all guest queries - by phone, post, online, and face to face.
• Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

Skills and Qualifications

Essential Skills

• At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.

Desirable Skills

• Previous experience gained in a hotel.
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.
• Previous reception experience.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

Further Information

Location: Galgorm Hotel