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Job description

The main purpose of this position is to act as a sales agent on behalf of our company, ensuring that you have the knowledge to provide our guests with the best-suited package. You’ll be joining a large supportive team of Reservationists, who work together to manage all incoming calls efficiently, providing a high level of customer service to all. The Reservationist role can be busy & demanding at times, with many areas to the Collection including; The Thermal Village & Spa at Galgorm, Accommodation at Galgorm, The Rabbit Hotel & Retreat, The Old Inn & Roe Park. Our Reservations team manages all Collection bookings and prepared to answer any query that guests may have. Please see employer website for full job details & person specification.

Responsibilities

• Working within office guidelines to ensure that all guest bookings are accurate.
• Dealing with all client queries - by phone and online.
• Maintaining a good knowledge of all the Collection’s services and current packages/room rates, in order to deal with daily guest queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reservations procedures as per the daily checklists.
• Carrying out any additional administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

Skills and Qualifications

Essential Skills

• Must have previous sales experience.
• Experience or an interest in the Hospitality industry.
• Confident IT skills including Outlook, Word, and Excel.
• A good administrative and customer service background with the ability to demonstrate skills in both.
• The desire to deliver outstanding customer service.
• Strong interpersonal and communication skills.
• A flexible approach to work.

Desirable Skills

• Experience working in a call centre environment.
• 9 months of experience working in a fast-paced environment as an administrator, sales agent in the hospitality industry.

Further Information

Location: Galgorm Hotel.