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Job description

As a Learning Designer (LD), you will be critical to the successful development of both new and existing learning solutions to develop capability across HMRC.  You will be responsible for designing, developing, and maintaining a range of quality, engaging, and innovative long term learning solutions that meet the customer requirements and modern learning principles.  You will work in close partnership with Portfolio Managers (PMs), Design Development Managers (DDMs), Design Development Consultants (DDCs), other Learning Designers, and business stakeholders to understand requirements, timelines and expected outcomes in line with HMRC and Tax, Customs and Compliance Academy (TCCA) strategic priorities. Please see employer website for full job details & person specification.

Responsibilities

• Provide a design service by applying your understanding of modern design principles, resulting in the design of engaging learning solutions that meet detailed and sometimes complex learning requests.
• Conduct in-depth research and work with Subject Matter Experts to produce storyboards, scripts, self-study materials, assessments and handouts for blended solutions that support effective learning.
• Create detailed design documents, including measurable and business-focused learning objectives, appropriate content and evaluation interventions to create effective learning, routeways and/or framework materials and products.
• Champion use of our approved tools, styles and standards, participating in the quality review process of all learning products to ensure quality outcomes.
• Establish and develop collaborative relationships with stakeholders communicating clearly and regularly with them using a variety of methods.  Manage, meet deadlines, taking personal responsibility for fulfilling learning solution requirements etc.
• Use your knowledge and expertise of modern adult learning theories and learning design principles, contribute to Learning Needs Analyses (LNA) and/or Performance Needs Analyses (PNA) to produce appropriate learning media, approach and solutions.
• Work closely with PMs, DDMs, DDCs and other LDs across CDC and beyond, driving forward change. Support planning, risk management (including scoping and managing mitigation) and reporting requirements for learning design and development.
• Work collaboratively with other LDs, providing effective and informative feedback on learning products, sharing recommendations to increase team capability.
• Be proficient in IT and design systems, tools and software, including the Microsoft Office 365 suite (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint), with the ability to quickly adapt to new technologies and digital tools.
• Be digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
• Proactively manage own performance and progress personal development in partnership with your manager including developing your own capability - sharing knowledge, skills, and best practice to support the development of others.

Skills and Qualifications

Essential Skills

• Proven knowledge of professional learning design with the ability to demonstrate practical application of learning design tools, principles and modern learning methods into solutions.
• Ability to translate & contextualise often complex operational business needs/gaps to ensure our solutions reflect business requirements.
• Experience of developing relationships with a range of internal and external stakeholders through a variety of communication channels.
• Ability to effectively prioritise and change focus to respond to emerging priorities while demonstrating effective decision making daily.
• Digitally confident with a clear understanding of how digital technology shapes our future, with the ability to embed the key concepts of modern learning.
• Proficiency in IT and design systems, tools and software, including the Microsoft Office 365 suite (Excel, Word, PowerPoint, Outlook, Teams, Planner and SharePoint), with the ability to quickly adapt to new technologies and digital tools.

Desirable Skills

• Experience using Articulate 360 software to create engaging and effective learning solutions.

Further Information

As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 500 words for all roles). A 750-word Personal Statement. Your personal statement should clearly demonstrate how your skills and experience meet the essential criteria and person specification. Please evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form.